Due to Covid-19, Factories are still experiencing higher than normal order volumes. Shipping on pre-orders will be delayed. All orders and pre-orders will be processed when they are received. Expected delivery of products will be updated via website and  social media. If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone, chat and email. We appreciate your patience and are doing our best to ship all orders on time. 

By Chat:  

Monday - Friday 9am-5pm

Saturday 9am-4pm

Sunday 9am-4pm

By Email:

  • Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund, exchange or credit within 30 days of the invoice date.

  • All returns must be pre-approved by Fairytale Lighting and accompanied by a copy of the Return form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer.

  • Fairytale Lighting reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns.

  • Shipping costs are not refundable.

  • Please note that credits may take up to two weeks to process once product has been received in.

  • Please keep all products in like-new condition. Do not remove UPC codes or this will void the return.

*For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.


We accept all major forms of credit cards and payment. 


Any wholesale inquiries may be made to