FAIRYTALE LIGHTING

• Our products are of the highest quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund, exchange or credit within 30 days of the invoice date. 

• Products must be in the original packaging and in new condition.

• All returns must be pre-approved by Fairytale Lighting and accompanied by a copy of the Return form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer.

• A $10 return shipping fee will be deducted from standard refunds when using the return label provided.

• Fairytale Lighting reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns.

• Shipping costs are not refundable.

• Please note that credits may take up to two weeks to process once product has been received in.

• Please keep all products in like-new condition. Do not remove UPC codes or this will void the return.

• 1 Year manufacturer warranty applies to defects of entire light string. Individual bulbs outside of 30 day warranty are not part of manufacturer warranty

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*For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.